Privacy Policy

1. Overview

This Privacy Policy explains how Graphite Automations collects, uses, discloses, and protects information when you visit our website, contact us, or use our services (the "Services"). Our Services help businesses capture and organize inbound leads from sources such as phone calls/voicemails, emails, website forms, and messaging communications, including generating AI-based summaries and notes.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact information (name, email, phone number, business name)
• Messages or requests you send us (e.g., via forms, chat, email, or SMS)
• Appointment or demo requests
• Billing details (handled by our payment processors; we typically receive limited billing metadata)

B. Information processed on behalf of customers ("Customer Data")

When you use our Services for your business, we may process data that you or your end-users submit to you, including:

• Call metadata (caller number, timestamps, duration)
• Voicemail or call recordings and/or transcripts (if enabled)
• Email content you forward or connect to our automation flows
• Website form submissions (name, email, phone, message, etc.)
• CRM notes, tags, custom fields, and opportunity data generated by the Services
• SMS or messaging communications where consent has been provided

C. Automatically collected information

• Device and usage information (IP address, browser type, pages visited, referring URLs, approximate location)
• Cookies or similar technologies (see Section 8)

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Services
• Set up, troubleshoot, and support automations and CRM workflows
• Generate AI summaries, classifications (e.g., urgent/not urgent), and lead organization outputs
• Communicate regarding inquiries, onboarding, support, confirmations, or follow-ups
• Send transactional or conversational SMS communications where consent has been provided
• Improve our website and Services (analytics, debugging, performance)
• Detect, prevent, and address security issues, abuse, or fraud
• Comply with legal obligations

4. Legal Bases (Where Applicable)

Depending on your location, we rely on:

• Performance of a contract (to provide Services)
• Legitimate interests (security, improvement, fraud prevention)
• Consent (where required, including SMS communications)
• Legal obligations

5. Email & SMS Communications (TCPA & A2P Compliance)

If you opt in to receive email or SMS communications from Graphite Automations:

• Messages will be transactional or conversational and related to inquiries, service requests, appointment confirmations, onboarding, or follow-ups
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• Reply HELP for assistance
• Consent is not required as a condition of purchase

6. How We Share Information

We may share information:

• With service providers/processors that help operate our Services (e.g., hosting, analytics, automation tools, communication platforms, telephony providers, CRM systems, payment processors)
• With integrated platforms you connect as needed to deliver the Services
• For legal reasons if required by law, subpoena, or to protect rights, safety, or security
• In connection with a business transfer (merger, acquisition, asset sale) with appropriate protections

We do not sell your personal information in the traditional sense.

7. AI Processing and Third-Party Integrations

Our Services may use third-party providers to process data and generate outputs (for example, transcription or summarization). When enabled, Customer Data (such as transcripts, voicemail recordings, or email content) may be transmitted to these providers solely to produce requested outputs.

Use of third-party integrations may involve data transfer and processing outside our direct control.

8. Cookies and Analytics

We may use cookies and similar tools for:

• Basic site functionality
• Analytics and performance improvement
• Security

You can control cookies through browser settings. Some features may not function properly without cookies.

9. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Maintain operational or support records
• Support automation workflows
• Comply with legal obligations

Customer Data retention may also depend on connected platforms and customer configurations.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

11. Your Responsibilities (Important)

If you use Graphite Automations to process calls, voicemails, emails, form submissions, or SMS communications from your customers or leads, you are responsible for:

• Providing required notices to your end-users
• Obtaining any required consent for communications or call recording/transcription
• Complying with applicable telephony, privacy, and marketing laws

12. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict processing
• Data portability
• Withdraw consent (including SMS consent)

To exercise rights, contact: graphiteautomations@gmail.com

13. Children's Privacy

Our Services are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.

14. International Transfers

Information may be processed in countries other than your own. We take steps intended to ensure appropriate safeguards where required.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a revised Effective Date.

16. Contact

Graphite Automations
Email: graphiteautomations@gmail.com